A Quality Manual is a top-level document that describes an organization’s Quality Management System (QMS).
It was first required by the ISO 9001 standard for Quality Management Systems. ISO 9001 standard is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It can be used both internally (for employees) and externally (for customers and auditors). It is common for a good auditor to ask to see a Quality Manual in advance of an audit to get a feel for the organization’s QMS. By looking at the contents of a Quality Manual, an auditor will start to get an appreciation of an organization in advance of an audit.
This 30-page manual is a template designed for you to fill in your company information.