Quality Systems Manual

For Dispensary Teams

How many SOPs are required when operating a medical or adult-use dispensary? 10? 20? 100?

When standard operating procedures are clear and well-defined, an employer can improve their customer experience, reduce employee theft and increase overall efficiency and consistency across the brand.

How do employees handle cash drops?

What happens when a cashier's drawer is short? 

What are the end-of-day procedures?

What are the procedures for PTO?

We designed the Quality Systems Manual for dispensary operators to have a blueprint on which to build out their SOPs (or just buy them from us!).

The Quality Systems Manual provides a list of 40 operating procedures to standardize operations to improve regulatory compliance and customer satisfaction.

Created By


Colleen Higgins, R.Ph., CDE, MTM, PMSP

Colleen Higgins is an author, speaker, and consultant who educates patients and cannabis manufacturers on the most effective ways to deliver cannabis as a medicine to the patients who need it.

She has worked directly with patients in the role of pharmaceutical and cannabis distribution for over 25 years. She is certified in diabetes education (CDE), medication management (MTM) and as a Pain Management Specialty Pharmacist (PMSP).